1. Scope & Acceptance
By accessing or using the Fynix11 services, you agree to the terms of this Privacy Policy. This policy applies to information collected via our website, mobile apps, and other online services (collectively, the "Services").
2. Information We Collect
a. Information you give us
- Account information: name, email address, mobile number, date of birth (if provided), username and password.
- Payment info: billing address and payment instrument details (stored/processed by our payment provider).
- Support communications: messages you send to our support team.
b. Information we collect automatically
- Device & usage data: IP address, device identifiers, browser type, operating system, pages visited, and timestamps.
- Cookies and similar technologies to remember preferences and improve your experience.
3. How We Use Your Information
We use collected information for the following purposes:
- To create and manage your account and process transactions.
- To operate, maintain, and improve the Services (matching, scoring, leaderboards, analytics).
- To communicate important notices, promotional offers (with opt-out), and support responses.
- To detect, prevent, and respond to fraud, abuse, or technical issues.
- To comply with legal obligations and resolve disputes.
4. Sharing & Disclosure
We may share information with:
- Service providers (hosting, payment processors, analytics) under contracts that require confidentiality.
- Business partners for joint promotions, only with your consent where required.
- Law enforcement or regulators when required by law or to protect rights, safety, or property.
We do not sell personal information for monetary consideration.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences.
- Understand usage patterns and improve the Services.
You may set your browser to refuse cookies, though some features may stop working properly.
6. Payments & Financial Data
We use third-party payment processors to handle transactions. We do not store full payment card numbers on our servers. For payment-related queries, please contact our support or the payment provider shown during checkout.
7. Security
We follow industry-standard security practices to protect your data, including encryption in transit and reasonable administrative safeguards. However, no system is completely secure — we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we will delete or anonymize the information.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information. You may also have rights to restrict or object to certain processing. To exercise these rights, contact us at the address below.
10. Children
Our Services are intended for persons aged 18 and over. We do not knowingly collect personal information from children under 13. If a parent or guardian believes we have collected their child's information, contact us to request deletion.
11. International Transfers
Your data may be stored and processed in countries other than your own. By using the Services, you consent to transfer of information internationally in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a revised "Last updated" date. Continued use of the Services after changes implies acceptance of the revised policy.
13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact:
Email: support@fynix11.com
Address: Surat, Gujrat
Last updated: October 7, 2025